Terms governing the use of our services
- Price Variation
Price estimates are based on Colour Graphics current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance, where such amendment is required in order to meet any rise or fall in such costs. - Tax
Colour Graphics reserves the right to charge the amount of any value added tax payable whether or not included on the estimate or invoice. - Preliminary Work
All work carried out, whether experimentally or otherwise, at customer’s request shall be chargeable. - Copy
Where any additional work of whatever nature is necessary as a result of copy supplied by a customer not being clear and/or legible, Draft Craft ltd shall be entitled to make additional charges on a time and materials basis to cover such additional work. - Proofs
Proofs of all work may be submitted for customer’s approval and Draft Craft ltd incur no liability for any errors not corrected by the customer in proofs so submitted. Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer. When style, type or layout is left to Draft craft ltd discretion, any subsequent changes to such style, type or layout required by the customer shall be subject to additional charges on a time and materials basis. - Copyright
Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by Colour Graphics shall vest in and belong toDraft craft ltd.Draft craft ltd may use any artwork or printing produced by itself for the purposes of promoting itself and/or Draft craft ltd The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials prior to instructing Draft craft ltd to reproduce the same. The customer shall indemnify and hold Draft craft ltd and its agents and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by Draft craft ltd infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party. - Delivery & Payment
Turnaround is measured in Working Days, defined as days on which the clearing banks in the City of London are open for normal business. For orders made on a Guaranteed Turnaround service (being orders guaranteed to be ready within a certain period (the Guaranteed Period), delivery (as more particularly described in paragraph 9(b) below) will be made no later than 10pm on the last Working Day of the Guaranteed Period. Should Colour Graphics fail to deliver within the Guaranteed Period (see also paragraph 10 Variations in quantity), a service ‘credit’ will be awarded up to the value of the order in question (redeemable against future orders within 6 months of issue of the Credit in question) (the Credit€). The customer will still be obliged to pay in full for the order in respect of which delivery was late, including any of the sums charged specifically for the provision of the Guaranteed Turnaround Service (‘the Premium Charges’). Where the late delivery is as the result of the action or inaction of a third party, such as a carrier, Colour Graphics, at their absolute discretion, may elect to extend the Turnaround by one Working Day and the customer shall not be awarded a Credit during this time.
How do I track my order?
You will receive an email once your order has been shipped from our warhouse containing your tracking number.
Do I need to sign for my order?
Yes – our courier will not deliver parcels without signature unless you have pre-requested to leave with a neighbour.
When will I get my order?
Our website will provide you with an estimated delivery date based on the product, the time you order, the service level you select, and on the assumption we will receive print ready artwork. Please be aware that any delay in providing print ready artwork, approving artwork amendments and design services, may affect these dates.
Please note: As standard, we send all deliveries on an overnight courier service. Although standard courier services are 95% successful, this is not a guaranteed service.
We will not accept any liability for costs arising due to delayed or lost consignments. This is out of our control.
We recommend all time-sensitive deliveries are sent on a direct dedicated courier. This can be selected at the checkout stage and is calculated based on mileage. This option will be a dedicated vehicle that will collect from our factory and delivery directly to you, on your requested day, at a location and time that you choose.
- Claims
Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to Draft craft ltd and the carrier within three clear days of delivery (or, in the case of non-delivery within 28 days of despatch of the goods) and any claim in respect thereof must be made in writing to Colour Graphics and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of despatch). All other claims must be made in writing to Draft craft ltd 28 days of delivery.Draft craft ltd shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible. - Liability
Draft craft ltd gives no warranties or guarantees or makes any representations as to the merchantability or fitness for a particular purpose of any completed work the subject of a customer’€™s order and all other warranties, conditions, guarantees or representations, whether express or implied, oral or in writing, except as expressly stated in these terms and conditions are hereby excluded.Draft craft ltd shall not be liable for any loss arising from delay in transit not caused by Draft craft ltd Further,Draft craft ltd shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings or loss of data. The total aggregate liability of Draft craft ltd in respect of any and all causes of action arising out of or in connection with the customer’€™s order and Draft craft ltd of services pursuant to such order (whether for breach of contract, strict liability, tort (including, without limitation, negligence), misrepresentation or otherwise) shall (subject to the provisions of paragraph 10) be limited to the sums paid to Draft craft ltd by the customer in respect of the order pursuant to which liability has arisen. Nothing in these terms and conditions shall be construed so as to limit or exclude liability which cannot, pursuant to English Law, be excluded or limited including for death or personal injury or liability in respect of fraud or fraudulent misrepresentation. - Illegal Matter
Draft craft ltd shall not be required to print any matter which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights or any third party.
Without prejudice to paragraph 7 above, the customer shall indemnify and hold Draft craft ltd against all claims, demands, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of the work it is required to produce pursuant to a customer order being or alleged to be defamatory. - Periodical Publications
Save in respect of a material breach and/or in the event that a claim arises under any indemnity set out above a contract for the printing of a periodical publication may not be terminated by either party unless 13 weeks notice in writing is given in the case of periodicals produced monthly or more frequently or 26 weeks notice in writing is given in the case of other periodicals. Notice may be given at any time but wherever possible should be given after completion of work on any one issue. Without prejudice to the foregoing, Draft craft ltd terminate any such contract forthwith should any sum due thereunder remain unpaid for a period of 7 or more days from its due date. - Full Colour Printing
All reasonable efforts shall be made to obtain the best possible colour reproduction on customer’s work but variation is inherent in the print process and it is understood and accepted as reasonable that, Draft craft ltd shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, transparency, proof, electronic graphic file, previously printed matter (whether printed by Draft craft ltd or other party) or any other materials supplied by the customer and the printed article the subject of the customer’s order. - Data Protection
By placing an order with Draft craft ltd, the customer consents to its details being passed on toDraft craft ltd for accounting and marketing purposes. The details will be kept byDraft craft ltd even after the customer’€™s trading relationship withDraft craft ltd has terminated.Draft craft ltd may use the customer’€™s personal data to let customers know about goods and services similar to the goods or services provided to the customer previously and any others matters that Draft craft ltd consider may be of interest to customers. - Force Majeure
Draft Craft ltd be under no liability if it shall be unable to perform any obligation which is owed by it to the customer for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice toDraft craft ltdelect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available. - Variation to Terms and Conditions
These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the Website. - Law
These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with English law. English Courts shall have jurisdiction in relation to any matters arising in connection with any contract between Draft Craft ltd and the customer into which these terms are incorporated.